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Production systems engineering

Engineering for production systems.

Real production exposes things architecture diagrams don’t. That’s where we work — across delivery, reliability and AI in production.

What we work on

The reality

Software gets harder after it goes live.

An incident rarely stays inside one service. We follow what happened, including the gaps in the documentation.

The release has a missing step.

A command lives in chat. Someone has to remember it before the next deployment.

Recovery needs checking.

The service is running again. Queued work and failed requests may still need attention.

Behaviour changes quietly.

A model update leaves the API intact. Its answers can still change.

We start with a recent production issue and work through it with the people operating the system, then decide what to change and how to check it.

Our capabilities

Engineering for what matters in production.

The same release can affect infrastructure, recovery and model behaviour. These disciplines meet in production.

Explore the disciplines

Platform Engineering

If deployment instructions live in chat, part of the delivery process exists only in people’s memories.

Explore Platform Engineering

Reliability Engineering

A service restarting doesn’t establish that recovery worked. Check the requests and dependencies around it.

Explore Reliability Engineering

AI Operations

A model update can change behaviour without breaking an API. Evaluation and a clear intervention point belong in the release.

Explore AI Operations

Our domain expertise

Deep experience in financial systems.

A timeout doesn’t tell you whether the payment happened. Our work with banking APIs and financial integrations accounts for retries, reconciliation and the exceptions people need to resolve.

Explore our financial expertise
  • Banking APIs & payments
  • Reconciliation & exceptions
  • Financial data workflows
  • Operational controls

How we work

Working with your engineering team.

  1. Understand

    Work through a recent release or incident with the people involved.

  2. Design

    Choose a change that fits the constraints already in place.

  3. Build

    Build in small increments, with checks the team can repeat.

  4. Operate

    Watch it in use. Keep an owner and a way to recover.

Have something to work through?

Let’s work on what happens next.

Tell us what is happening in production. A short description is enough.

Get in touch