Who we are
FUTUREOPS TECHNOLOGY LTD is responsible for the personal information described in this notice. We are registered in England and Wales under company number 16802452. Our registered office is 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ. Our ICO registration reference is ZC023463. For a privacy question, a rights request or a complaint, email contact@futureops.co.uk. Company details are available at https://futureops.co.uk/company-facts/.
What this notice covers
This notice covers personal information we receive through the FutureOps public website, including the contact form and direct business enquiries sent to the published contact address. It does not cover personal information processed under a separate client, supplier, recruitment or employment notice. It also covers optional website analytics described below.
Information we collect
- Your first and last name, work email, optional organisation and the message you submit.
- Other details you choose to send by email, such as a telephone number or information about your business.
- Submission records, including a timestamp, request identifier, source page and protected fingerprints used to prevent abuse.
- Records used to manage the enquiry, such as contact details, follow-up activity and delivery status.
- Technical connection information, including IP addresses and request details recorded in hosting-provider access and security logs.
Please do not include special category information, criminal-offence information, account credentials, payment-card details or other information that is not needed for us to understand your enquiry.
Where the information comes from
We obtain this information directly from you when you submit the contact form or contact us using the details published on the website. The public enquiry process does not enrich your submission with personal information bought from third parties. If you accept analytics, Google also receives measurement information from your browser.
Why we use the information and our lawful bases
- To receive, assess, respond to and reasonably follow up a genuine business enquiry. Our basis is our legitimate interest in responding to business enquiries. Where an individual personally asks us to take steps before entering a contract, the pre-contract basis may apply to those specific steps; it does not apply generically to all company enquiries.
- To protect the enquiry service, prevent abuse, apply rate limits, preserve evidence integrity and investigate failures. Our basis is legitimate interests in operating a secure and reliable service.
- To meet a specific UK legal requirement or respond to a lawful request where it actually applies. Our basis is legal obligation only where that requirement has been identified. Establishing, exercising or defending legal claims may instead rely on legitimate interests or another applicable basis.
The contact form presents this exact acknowledgement: FutureOps will use the details you provide to respond to this enquiry. This form does not subscribe you to marketing communications. The acknowledgement is evidence that this notice was presented; it is not consent to marketing and does not itself determine the lawful basis for processing. We use the information for the enquiry process described here; the acknowledgement is not permission for unrelated marketing.
Required and optional information
The website form asks for your first name, last name, work email and message. Organisation is optional. The form assigns the subject 'Website enquiry' automatically. You do not have to provide information by law or under a contract, but we need the required fields to accept the form and respond. You can also email contact@futureops.co.uk.
Who receives the information
Authorised FutureOps personnel access information where needed to respond to enquiries, operate the service or deal with legal obligations. We use Namecheap for website hosting, the enquiry database, hosting backups and email delivery. Our contact address forwards to our internal enquiry mailbox. Service providers process information as needed to deliver those services. We may share information with professional advisers or relevant authorities where necessary and lawful. We do not sell enquiry information.
International transfers
Namecheap is a US-based provider operating internationally. Its hosting, email and support arrangements may involve processing outside the United Kingdom. Namecheap publishes a Data Processing Addendum covering processing obligations and international transfer arrangements at https://www.namecheap.com/legal/universal/data-processing-addendum/. You can contact us at contact@futureops.co.uk to ask about the arrangements that apply to your information and request information about relevant safeguards. Google Analytics may also involve processing outside the United Kingdom. Google describes its processing and transfer arrangements at https://business.safety.google/adsprocessorterms/ and https://policies.google.com/privacy.
How long we keep the information
Inactive website enquiry records and related isolated contact-management records are normally retained for 365 days. Active client relationships, open opportunities, shared records, legal obligations and legal holds may require longer retention. Operational application logs are retained for 90 days. Completed rights-request and privacy-complaint evidence is retained for 730 days, subject to legal holds. Backup copies may remain for up to 200 days after removal from the active system; recovery procedures must respect completed erasure requests. Email correspondence and hosting-provider logs are managed separately from the website database: correspondence is kept while needed to handle the enquiry or relationship, resolve a dispute or meet a legal obligation. Ask us if you need information about the retention of a particular record.
Optional website analytics
With your consent, we use Google Analytics, provided by Google, to measure visits and understand which pages are useful. Measurement can include page paths, browser and device information, and approximate location derived by Google. Our explicit page-view events omit URL query strings and fragments. We do not send enquiry form fields, messages or email addresses as analytics event fields. Advertising personalisation and Google Signals are disabled.
The Google tag loads only after you select Accept analytics. You can reject analytics and still use the whole site. You can withdraw consent at any time using Cookie preferences in the footer; withdrawing stops this analytics property and removes its first-party cookies. Withdrawal does not affect processing that took place before withdrawal. Your choice is remembered for 180 days. Analytics cookies have a configured lifetime of 180 days, which may be renewed through use. This measurement is separate from enquiry handling and security logs. See https://futureops.co.uk/cookies/ and https://policies.google.com/technologies/partner-sites for details.
Automated decisions
We do not use the public enquiry process to make decisions based solely on automated processing that produce legal or similarly significant effects. Automated validation, rate limiting and abuse controls may accept, reject or delay a submission, but a person can contact us at contact@futureops.co.uk if the form does not work for them.
Your data protection rights
Depending on the circumstances and the lawful basis, you may have rights to ask for access to your personal information, correction of inaccurate information, erasure, restriction, portability, or to object to processing. These rights are not absolute. You also have the right to object to processing based on legitimate interests. To exercise a right, email contact@futureops.co.uk. We may need enough information to verify your identity and understand the request.
Data protection complaints
You can make a data protection complaint to us at contact@futureops.co.uk or follow https://futureops.co.uk/data-protection-complaints/. Please describe what you think went wrong and the outcome you are seeking; legal terminology is not required. We will acknowledge receipt within 30 days, make appropriate enquiries without undue delay, keep you informed where an investigation is continuing, and tell you the outcome without unjustifiable or excessive delay. You may complain in another way and we will still accept the complaint.
If you remain dissatisfied, you can complain to the Information Commissioner's Office at https://ico.org.uk/make-a-complaint or by telephone on 0303 123 1113. We would appreciate the opportunity to address your concern first, but you do not lose the right to contact the ICO.
Changes to this notice
We will review this notice when our processing, providers or legal obligations change. We will publish the current version and effective date on this page. If a change materially affects an enquiry already received, we will take reasonable steps to provide the updated information where required.